Accessibility statement for North Wales Fire and Rescue Service

This accessibility statement applies to www.northwalesfire.gov.wales

This website is run by North Wales Fire and Rescue Service.

We want as many people as possible to be able to use this website. For example, that means you should be able to:

• change colours, contrast levels and fonts
• zoom in up to 300% without the text spilling off the screen
• navigate most of the website using just a keyboard
• navigate most of the website using speech recognition software

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible is this website?

We know some parts of this website are not fully accessible:

• the text will not reflow in a single column when you change the size of the browser window
• you cannot modify the line height or spacing of text
• most older PDF documents are not fully accessible to screen reader software
• live video streams do not have captions
• some of our online forms are difficult to navigate using just a keyboard
• you cannot skip to the main content when using a screen reader
• there’s a limit to how far you can magnify the map on our ‘contact us’ page.
  Google Maps content doesn't change font size. This is a third party issue and is a limitation related to how Google Maps renders.
  WCAG 1.4.4 Resize Text (Level AA): The labels and road names within the embedded Google Map do not scale when the browser's "text-only zoom" feature is activated. This is because the map information is rendered as image tiles by the third-party provider (Google Maps), over which we have no control.
  Workaround: Users requiring larger map text should use the browser's full-page zoom feature {Ctrl} + on Windows, or {Cmd} + on Mac) to enlarge the map and all its content. All essential location and direction information is also provided as fully scalable text adjacent to the map.
• Cookie message open and closed states - the cookie message can’t be navigated effectively using a keyboard, by using the ‘Tab’ key you can’t see focus on links or buttons.
  This is a third party component, we don't have a great deal of control over its operation.

Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

• email enquiries@northwalesfire.gov.wales
• call 01745 535 250

We’ll consider your request and get back to you in 10 days.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, please use the contact us form to get in touch.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contacting us by phone or visiting us in person

Find out how to contact us.

Technical information about this website’s accessibility

North Wales Fire and Rescue Service is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.2 AA standard, due to the non-compliances listed below:

Non-accessible Content - non compliance with regulations

• Some images are missing alternative text.

These issues will be resolved before the end of 2026.

Content that’s not within the scope of the accessibility regulations

We do not plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations.

Content that’s not within the scope of the accessibility regulations

PDFs and other documents

Some of our PDFs and Word documents are essential to providing our services. For example, we have PDFs with information on how users can access our services, and forms published as Word documents. By December 2023, we plan to either fix these or replace them with accessible HTML pages.

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services.

Any new PDFs or Word documents we publish will meet accessibility standards.

Live video

We do not plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations.

Preparation of this accessibility statement

This statement was prepared in 2016. It was last reviewed on 11 June 2026.

This website was last tested on 6 February 2026. The test was carried out by CSI Media.

All pages were tested.