Get in touch
Do you have a general enquiry? Contact us by using the methods or contact form outlined below
By Email
For general enquiries, please email us at enquiries@northwalesfire.gov.wales For press enquiries, please see below.
Enquiries are only monitored during office hours Mon to Fri.
By Phone
Telephone 01745 535250
Please dial 999 in an emergency.
By Post
Fire and Rescue Service Headquarters
Ffordd Salesbury,
St Asaph Business Park,
St Asaph,
Denbighshire,
LL17 0JJ
Press Office
Our Press Office is managed by our Corporate Communications Team and is open Monday to Friday between 9am and 5pm (excluding bank holidays).If you are a member of the media and have an enquiry, please email press@northwalesfire.gov.wales and a member of the team will get back to you.
For urgent out-of-hours incident enquiries, email ct.control@northwalesfire.gov.wales. This inbox should only be used when necessary, as control staff must prioritise operational activity across the service area.
Speculative queries (e.g. resource deployment, sweep checks, or minor incidents) will not be answered. If you'd like more information about how the team responds to media enquiries please see the Our Media Team page.